Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The delivery time for your order depends on various factors, including your location, the shipping method you choose, and product availability. Typically, orders are processed within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options may arrive in 2-3 business days. Please refer to our Shipping & Delivery page for more specific information.
Creating an account is simple! Click on the “Sign Up” or “Create Account” link at the top of our website. Fill in your details, including your email address and a secure password. Once your account is created, you can access your order history, save your shipping addresses, and enjoy a personalized shopping experience.
You can easily update your shipping address by logging into your account. Navigate to the “My Account” or “Profile” section, where you’ll find an option to manage your addresses. Make the necessary changes, ensuring the accuracy of your new shipping address, and save the updates.
Tracking your order is hassle-free. Once your order ships, you’ll receive an email with a tracking number and a link to the carrier’s website. Alternatively, you can log in to your account and visit the “Order History” section to track the real-time status of your package.
No, we prioritize your security. We do not store or keep any credit card information on file. All payment transactions are processed securely through our trusted payment gateway partners.
Sales tax is determined based on your shipping address and local regulations. The applicable sales tax will be calculated and displayed during the checkout process.
We aim to provide global shipping to a wide range of countries. During checkout, you can select your country from the available options. If your country is listed, we can ship to you.
In order to expedite delivery and minimize shipping costs, your items may be shipped from different warehouses. This means your order could arrive in separate packages, but rest assured that you won’t incur any extra shipping charges due to this.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. Our Returns Policy allows for returns within 30 days of the purchase date. Items must be in their original condition, unused, and with all original packaging. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return and for information on any exceptions.
We apologize for any inconvenience. If you received the wrong item, please contact our customer support within 7 days of receiving your order. Our team will guide you through the process of returning the incorrect item and arranging for the correct one to be shipped to you.
We’re sorry to hear that your order arrived damaged. Please reach out to our customer support immediately with photos of the damaged item and packaging. We will work swiftly to resolve the issue by offering a replacement, refund, or other appropriate solution.
Once your return has been authorized, our customer support team will provide you with the appropriate return address. Please ensure that you follow the provided instructions to ensure a smooth return process.
Getting customer support is easy. You can reach out to us through our Contact Us page, where you’ll find options to send us an email or fill out a contact form. Our dedicated support team will respond as quickly as possible to assist you with any questions or concerns.
If you realize you’ve entered an incorrect shipping address shortly after placing your order, please contact us immediately. If your order has not yet been shipped, we will do our best to update the address for you. However, once the order is shipped, we may not be able to make changes.
If you need to make changes or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order has not yet been processed and shipped. Keep in mind that once the order is in transit, changes or cancellations may not be possible.
Yes, if an item is sold out, you may have the option to pre-order it if it’s expected to be restocked. Pre-order availability will be indicated on the product page, and you’ll be notified about the estimated restock date and when your order will be shipped.