Printix Digital (“Company”) values the satisfaction of our clients and has established the following Refund Policy to outline how we handle refunds for goods purchased on our website, https://printixdigital.com (“Website”). The terms “You,” “Your,” and “Yours” refer to the entity, person, or organization using our Website. When this Policy mentions “we,” “us,” and “our,” it refers to the Company and its subsidiaries and affiliates. The term “goods” refers to any product or item purchased on our Website by You. This Refund Policy is governed by our Terms of Service. If you have any questions or refund requests, please contact us via email at info@printixdigital.com, phone at +916389288928, or using the contact information provided below. Some goods are eligible for a refund and can be returned within 3 days of delivery. You have the right to return such goods without providing a reason if they have not been used, damaged, or substantially altered in appearance beyond what is necessary to inspect the received goods. Please note that the right to withdraw from a distance contract within 3 days without giving a reason does not apply to legal persons (e.g., companies, entrepreneurs). Refer to the Exceptions section below for goods not eligible for a refund. This Return Policy does not limit your statutory rights or rights related to incorrect, damaged, or defective goods. Standard Returns: To be eligible for a refund, the goods you wish to return must be unopened and in the original packaging, in a condition suitable for resale. Failure to meet these conditions will result in the inability to offer a refund. If the item is not subject to an Exception (see Exceptions section), you must request a refund within 3 days of item delivery. Please contact our Support to initiate the return and refund process. Our Support team will guide you through the process and provide assistance. When returning goods, you are responsible for the return shipping costs. Please ensure that the product is returned in its original packaging, with all complete parts included. Failure to return the complete set of goods may result in the inability to accept the return and issue a refund. Once the returned goods have been received and checked by our staff, a refund will be authorized using the same payment method used for the original purchase. Refunds may take up to 14 days to be credited to your original payment method, depending on your financial institution. We reserve the right to suspend the refund until the goods are received and inspected. Failure to meet the deadlines outlined in our Return Policy will result in the inability to offer a refund.

Return Exceptions:

Your right to return quality goods purchased from our online store does not apply to the following:

• Personalized goods.
• Goods that have been inseparably mixed with other goods after delivery.
• Goods that have been unpacked after delivery, such as unpackaged video or audio recordings or software.
• Discounted items.

Defective Goods:

In cases of defective, damaged, or incorrect goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund. Please contact our company at info@printixdigital.com within 3 days of purchase and provide detailed information, including:

• Proof of purchase.
• Product name.
• Order number.
• Information about the defect, failure, or missing part of the item.
• Evidence of the defect (e.g., photo or video of the item, packaging, etc.).

When submitting a complaint, please indicate your preferred resolution:

• Store credit.
• Replacement of defective goods with quality items.
• Supplementing incomplete goods with missing components.

If you are required to return the goods, you will be responsible for the return shipping costs. The goods must be returned in the original packaging, including any instructions and/or warranty cards if they were originally delivered with the product.

Additional Information:

This Policy applies solely to refunds for goods and services sold by our Company. It does not apply to refunds for goods and services offered by other companies or individuals. For further information, please contact us using the following details: Printix Digital BF-11, Galaxy Building, Thakurganj, Lucknow, India Email: info@printixdigital.com Phone: +916389288928