Privacy Policy

Last Updated: March 2026

Printix Digital ("Company", "we", "us", or "our"), operating at https://www.printixdigital.com/, respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, process, store, and safeguard your information when you visit our website, register an account, or order custom printing products from us.

This Policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023.

1. Information We Collect

1.1 Information You Provide Directly

Account & Profile Data: Name, email address, mobile phone number, billing address, shipping address, and password when you register or complete checkout.
Order & Customization Data: Uploaded graphic files, logos, print designs, order specifications, quantities, and GSTIN (for B2B tax invoicing).
Payment Records: Transaction IDs, payment mode (UPI, Card, Net Banking), and order timestamp. Note: Printix Digital does NOT store credit/debit card numbers or CVV codes; all payment transactions are processed through RBI-authorized payment aggregators (such as Razorpay).
Communications: Inquiries, feedback, support messages sent via WhatsApp, email, or telephone.

1.2 Information Collected Automatically

Technical & Device Data: IP address, browser type and version, operating system, device identifiers, and network information.
Usage & Interaction Data: Pages visited, products viewed, time spent on pages, referral sources, and shopping cart additions.
Cookies & Local Storage: Session cookies, persistent cart cookies (to preserve cart items across sessions), and security authentication tokens.

2. How We Use Your Information

We process your personal information only for legitimate business purposes, including:

Fulfilling, printing, packaging, and dispatching your custom orders;
Communicating digital proofs, order status, dispatch alerts, and AWB tracking links via Email, SMS, or WhatsApp;
Generating valid tax invoices and maintaining statutory accounting records in compliance with Indian GST laws;
Detecting, preventing, and mitigating fraudulent transactions, chargeback disputes, or security breaches;
Providing customer assistance, artwork checks, and complaint resolution; and
Sending marketing communications and product offers (only where you have opted in).

3. Customer Artwork & Design File Confidentiality

Any digital artwork, corporate logos, proprietary graphics, or personal photographs uploaded by customers for custom printing are treated as strictly confidential. Printix Digital will never sell, license, share, or publicly display customer-uploaded artwork without explicit prior written consent from the customer. Artwork files are retained on secure servers solely for order fulfillment, reprint convenience, and quality verification.

4. Sharing of Information with Third Parties

We do NOT sell, rent, or trade your personal data. We disclose your information only to trusted third-party service providers essential for delivering our services:

Logistics Partners: Integrated shipping carriers (such as Shiprocket, Blue Dart, Delhivery, India Post) receive your recipient name, delivery address, and contact number solely to deliver your orders.
Payment Gateways: RBI-authorized payment partners (such as Razorpay) process transactions securely under PCI-DSS compliance.
Communication Providers: SMS, email, and WhatsApp messaging gateways used strictly to send transactional alerts and proofs.
Legal & Law Enforcement: We may disclose data if required by central/state government authorities, court summons, or applicable Indian law to prevent fraud or investigate criminal offenses.

5. Data Retention & Security Measures

We implement robust technical and organizational security measures, including HTTPS/SSL encryption across all web traffic, firewalls, and restricted server access controls. Personal data and order records are retained only as long as necessary to fulfill contractual obligations, manage warranties, resolve disputes, and comply with statutory Indian taxation and accounting requirements (typically 7 years for financial records under the Companies Act and GST laws).

6. Your Privacy Rights

Under applicable Indian data protection laws, you have the right to:

Access & Review: Request a summary of personal information we hold regarding your account.
Correction & Rectification: Request correction of inaccurate or outdated contact/address details.
Marketing Opt-Out: Unsubscribe from marketing emails or SMS at any time by clicking the unsubscribe link or contacting support.
Account Deletion: Request deactivation of your account and erasure of non-statutory data, subject to legal record retention requirements.

7. Statutory Grievance Redressal Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is details below:

Grievance Redressal Officer: Mr. Sameer Verma
Company: Printix Digital
Office Address: BF-11, Galaxy Building, Thakurganj, Lucknow – 226003, Uttar Pradesh, India
Email: grievance@printixdigital.com (cc: info@printixdigital.com)
Contact Phone: +91 6389288928
Operating Hours: Monday to Saturday: 11:00 AM – 7:00 PM IST

Grievance Redressal SLA: We will acknowledge your grievance within 48 hours and resolve the matter within 30 days from the date of receipt.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Printix Digital
BF-11, Galaxy Building, Thakurganj, Lucknow – 226003, Uttar Pradesh, India
Email: info@printixdigital.com
Phone / WhatsApp: +91 6389288928