Terms & Conditions

Last Updated: March 2026

Please read these Terms of Service ("Terms", "Agreement") carefully before using the website operated by Printix Digital (https://www.printixdigital.com/) or purchasing custom printing and packaging services from us. By placing an order, browsing our website, or electronically accepting these terms, you agree to be legally bound by this Agreement, our Privacy Policy, Refund Policy, and Shipping Policy.

1. Overview & Commercial Identification

This website is operated by Printix Digital ("Company", "we", "us", or "our"), with registered office at BF-11, Galaxy Building, Thakurganj, Lucknow – 226003, Uttar Pradesh, India. These Terms govern all purchases, services, digital proofing, and production undertaken by Printix Digital.

2. Eligibility

Our website and services are available only to individuals or business entities who can form legally binding contracts under the Indian Contract Act, 1872. By placing an order or registering, you represent and warrant that:

You are at least eighteen (18) years of age;
You have the legal authority to enter into contracts (individually or on behalf of the commercial entity you represent); and
Your use of our services does not violate any applicable central, state, or municipal law of India or your local jurisdiction.

3. User Conduct & Account Responsibility

You agree to use our website only for lawful purposes. You agree not to upload, transmit, or distribute any code, virus, malware, or automate scrapers on the website. If you create an account, you are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

4. Prohibited Content & Zero-Tolerance Anti-Counterfeiting Policy

Printix Digital operates as an ethical commercial print provider and maintains a strict ZERO-TOLERANCE policy against illegal, unauthorized, fraudulent, or hazardous print requests. You explicitly warrant that you will NOT upload, order, or instruct us to print:

Government Identification & Official Insignia: Aadhaar cards, Voter ID (EPIC) cards, PAN cards, Driving Licenses, Indian Passports, Police or Military badges, Armed Forces insignia, or official Government of India emblems prohibited under The State Emblem of India (Prohibition of Improper Use) Act, 2005.
Monetary & Financial Instruments: Currency notes, legal stamp papers, non-judicial stamp sheets, fake bank securities, or lottery certificates.
Educational & Legal Forgery: Fake academic degrees, diplomas, university certificates, fake hospital records, or notarized legal documents.
Counterfeit Packaging: Product labels or packaging duplicating existing registered commercial brand names, barcodes, or trademarks intended to package counterfeit or grey-market goods.
Hate Speech, Obscenity & Defamation: Materials that are defamatory, promote communal disharmony, promote violence or terrorism, or contain sexually explicit, pornographic, or child sexual abuse material (CSAM) under the POCSO Act and IT Act, 2000.

Reservation of Rights: Printix Digital reserves the absolute right to refuse, cancel, or suspend any order violating this clause without refund, and to report the incident, uploaded artwork, IP addresses, and user contact details directly to Indian law enforcement authorities.

5. Intellectual Property, Customer Artwork & Trademark Warranty

By uploading, emailing, or providing any graphic, logo, trademark, brand asset, typography, or artwork ("Customer Content") to Printix Digital, you represent and warrant that:

You are the sole legal owner of all copyright, trademark, and intellectual property rights in the Customer Content, or you have obtained valid written authorization and license from the rightful owner.
The Customer Content does not infringe upon, misappropriate, or violate any patent, copyright, trademark, trade secret, or privacy right of any third party.
Printix Digital acts strictly as an automated, on-demand contract printing service provider and does not assume any legal responsibility or liability for verifying the copyright ownership of customer-supplied files.
Indemnification: You agree to fully defend, indemnify, and hold harmless Printix Digital, its proprietor, directors, and employees from and against any and all legal notices, civil or criminal claims, financial damages, penalties, and legal expenses arising out of any alleged intellectual property or trademark infringement related to your order.

6. Services, Digital Proofing & Production Approvals

Digital Proofing: When digital proofing is requested or required, Printix Digital typically prepares and sends a digital preview proof via WhatsApp or Email within 24 business hours of receiving your print-ready files and payment.

Proof Approval is Final: Production will commence only after the customer approves the digital proof (or explicitly chooses "Print As-Is / Print Ready"). Once approved, the job is committed to automated prepress and production queues. Printix Digital is not liable for typographical mistakes, grammatical errors, incorrect contact numbers, layout flaws, or low-resolution pixelation that was present in the customer-approved artwork.

Standard Production Time: Custom production typically takes 2–4 business days following proof approval, depending on the product, finish (lamination, foil, die-cut), and volume.

7. Mechanical Cutting Shift & Bleed Tolerances

Commercial high-speed printing, rotary slitting, and computerized die-cutting involve mechanical registration equipment. An industry-standard mechanical shift of up to ±1.5mm to 2mm is normal and technically unavoidable in custom print and sticker manufacturing.

Customers must design artwork with a minimum 2mm Bleed beyond the trim line and keep all critical text, numbers, and logos inside a 2mm–3mm Safe Margin.
Border lines narrower than 3mm may appear slightly uneven after die-cutting due to mechanical shift.
Variations within this 1.5mm–2mm technical tolerance do not constitute a manufacturing defect or grounds for replacement, reprint, or refund.

8. Screen-to-Print Color Variations (RGB vs. CMYK)

Digital computer and smartphone screens render colors using backlit RGB light rays, whereas physical commercial printing utilizes CMYK pigment inks absorbed on paper or vinyl substrates. Slight optical color variance (typically 5% to 10%) between screen previews and physical prints is an inherent technical characteristic of the commercial print process and does not qualify as a manufacturing defect.

9. Pricing, Taxes & Invoicing

All prices quoted on the website are in Indian National Rupees (INR) and are inclusive or exclusive of GST as explicitly indicated on the checkout page. Printix Digital reserves the right to revise catalog pricing at any time without prior notice. Once an order is paid and confirmed, its agreed pricing will be honored.

10. Shipping, Delivery & Inspection

Domestic shipments across India generally have an estimated transit time of 2–5 business days after dispatch (metro cities usually 2–3 business days; regional/remote locations 3–5 business days). Delivery timelines are estimates provided by third-party logistics partners (such as Shiprocket, Blue Dart, Delhivery, India Post). Printix Digital is not liable for delivery delays caused by courier transit disruptions, regional roadblocks, or remote serviceability constraints.

11. Return to Origin (RTO) & Customer Address Liability

Personalized custom-printed goods have zero resale value and cannot be reused or restocked once printed. If a shipment is returned to our facility as Return to Origin (RTO) due to:

Incomplete, inaccurate, or faulty delivery address or PIN code provided by the customer;
Customer phone being switched off, unreachable, or failing to share the delivery OTP; or
Customer refusing delivery upon arrival;

The order is strictly non-refundable. Returned shipments will be safely held at our warehouse for up to 30 calendar days. Printix Digital will re-dispatch the shipment upon the customer confirming the corrected address and paying the actual re-shipping courier charges. Unclaimed parcels after 30 calendar days may be responsibly recycled, with no further liability on Printix Digital.

12. Abandoned & Inactive Orders Policy

For orders placed with "Upload Artwork Later" or where digital proofs await customer approval: If the customer fails to submit valid print artwork or approve the submitted digital proof within 30 calendar days of placing the order despite reminders, Printix Digital reserves the right to archive the order and convert the paid balance into a Store Credit / Wallet Voucher (valid for 1 year). Cash refunds will not be issued for dormant orders exceeding 30 calendar days.

13. Returns, Replacements & Cancellations

All returns, defect evaluations, and cancellation claims are strictly governed by our Refund and Returns Policy. In summary:

Custom-printed products cannot be returned, cancelled, or refunded once digital proof approval is given and production has begun.
Any genuine manufacturing defect, quantity shortage, or transit damage must be reported within 7 days of delivery along with clear unboxing photographs/videos.

14. Chargebacks & Fraudulent Disputes Protection

Any dispute regarding payments or order quality must first be communicated directly to Printix Digital Customer Support for amicable investigation. Filing false or fraudulent chargebacks with banks or payment processors after receiving goods or after custom production has commenced violates this Agreement. Printix Digital reserves the right to present complete dispatch logs, IP address records, artwork approvals, and courier Proof of Delivery (POD) to recover funds and chargeback dispute fees.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, PRINTIX DIGITAL, ITS PROPRIETOR, EMPLOYEES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS PROFITS, COMMERCIAL OPPORTUNITY, EVENT CANCELLATION LOSSES, OR REPUTATIONAL DAMAGE ARISING OUT OF OR IN CONNECTION WITH DELAYED SHIPMENTS, DEFECTS, OR USE OF OUR SERVICES.

IN ALL CIRCUMSTANCES, PRINTIX DIGITAL'S MAXIMUM AGGREGATE LIABILITY ARISING UNDER OR RELATED TO ANY ORDER SHALL BE STRICTLY LIMITED TO THE NET INVOICE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE SPECIFIC ORDER IN DISPUTE.

16. Force Majeure

Printix Digital shall not be held liable or responsible for any failure, delay, or disruption in fulfilling orders or delivering packages caused by events beyond our reasonable control, including but not limited to Acts of God (floods, earthquakes, severe weather, cyclones), epidemics, transport strikes, carrier airline groundings, national/state highway blockades, civil disturbances, curfews, power grid failures, or nationwide telecommunication outages.

17. Indemnification

You agree to indemnify, defend, and hold harmless Printix Digital, its management, and staff against any and all claims, demands, liabilities, damages, losses, costs, and legal fees arising out of your violation of these Terms, breach of third-party intellectual property rights, submission of illegal/prohibited content, or misuse of this website.

18. Governing Law & Exclusive Jurisdiction

This Agreement and all transactions completed on this website shall be governed by, interpreted, and construed in accordance with the substantive laws of India. Any legal dispute, arbitration, claim, or proceeding arising out of or relating to these Terms or your use of our services shall be instituted and adjudicated exclusively in the competent courts located in Lucknow, Uttar Pradesh, India, and you irrevocably submit to the exclusive personal jurisdiction of such courts.

19. Statutory Grievance Redressal Mechanism & Officer

In compliance with Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our designated Grievance Officer are published below:

Grievance Redressal Officer: Mr. Sameer Verma
Entity: Printix Digital
Registered Office Address: BF-11, Galaxy Building, Thakurganj, Lucknow – 226003, Uttar Pradesh, India
Grievance Email: grievance@printixdigital.com (cc: info@printixdigital.com)
Direct Support Contact: +91 6389288928
Operating Hours: Monday to Saturday, 11:00 AM – 7:00 PM IST

Redressal Process & SLAs:

Acknowledgment: Any consumer or user grievance received via email or registered post will be acknowledged with a unique ticket number within 48 hours of receipt.
Investigation & Resolution: The Grievance Officer will investigate the matter and provide a definitive resolution or closure report within 30 calendar days from the date of complaint receipt.

20. Contact Information

For general inquiries, order status, or artwork assistance, please contact our support team:

Printix Digital
BF-11, Galaxy Building, Thakurganj, Lucknow – 226003, Uttar Pradesh, India
Email: info@printixdigital.com
Phone / WhatsApp: +91 6389288928
Customer Support Desk Hours: Monday – Saturday: 11:00 AM – 9:00 PM | Sunday: 11:00 AM – 7:00 PM IST