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Printix Digital custom printing and packaging
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Printix Digital custom printing and packaging
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Shipping Policy

Last Updated: 06 Nov, 2026

Shipping & Delivery Policy

Last Updated: March 2026

Printix Digital (https://www.printixdigital.com/) provides reliable, secure, and trackable shipping services across India. This Shipping Policy details our production schedules, dispatch process, delivery timelines, shipping rates, and logistics liabilities.

1. General Print-on-Demand Notice

Printix Digital operates on a custom, made-to-order manufacturing model. Unlike retail stores with finished stock on warehouse shelves, every order is custom printed, laminated, cut, and packaged after order confirmation and artwork approval. Production begins only after successful payment and artwork confirmation.

2. Production & Dispatch Timeline

  • Digital Proof Review: If proofing is required or requested, our prepress team shares a digital preview proof within 24 business hours.
  • Production Time: Standard custom printing, lamination, die-cutting, and packaging typically require 2–4 business days following proof approval.
  • Dispatch Schedule: Our dispatch facility operates Monday through Saturday (excluding national holidays). Once orders clear final quality check (QC), they are handed over to our integrated courier partners.
  • Bulk & Complex Finishing: Large volume orders (e.g., 10,000+ units, custom rigid boxes, or multi-step foil/spot UV finishes) may require 1–2 additional production days. Our team will keep you informed of exact schedules.

3. Domestic Transit Times (India)

Once dispatched from our facility in Lucknow, estimated domestic courier transit times are as follows:

  • Metro Cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad): Typically 2–3 business days after dispatch.
  • Tier-2 / Tier-3 Cities & Rest of India: Typically 3–5 business days after dispatch.
  • Remote, Hilly, or Island Regions (e.g., North-East, J&K, Andaman & Nicobar): 5–8 business days depending on regional postal and air cargo connectivity.

Note: Transit timelines are estimates provided by logistics carriers and are not guaranteed delivery dates. Factors such as extreme weather, airline delays, regional holidays, or local transit restrictions may cause slight variations.

4. Transparent Shipping Rates at Checkout

We believe in honest, transparent pricing. We do not hide inflated courier fees inside our product rates. Shipping charges are calculated live at checkout based on your exact delivery PIN code, parcel gross/volumetric weight, and selected carrier (e.g., Blue Dart, Delhivery, Xpressbees, India Post). You will always see the exact shipping cost before making payment.

5. Order Tracking & Delivery Notifications

As soon as your shipment is picked up and scanned by the courier partner, an automated dispatch notification is sent to your registered Email and WhatsApp / SMS. This notification contains your active Air Waybill (AWB) Tracking Number and direct tracking URL to monitor your parcel in real time.

6. Change of Delivery Address

You may request a change of delivery address only before your order has been dispatched from our facility. Once an order is handed over to the courier and the AWB is generated, rerouting in transit is generally not supported by express couriers. Please review your address and PIN code carefully during checkout.

7. Return to Origin (RTO) & Customer Address Liability

Because custom-printed goods are manufactured exclusively for the customer, they have zero resale value and cannot be restocked or refunded if returned. If a shipment is returned to our facility as Return to Origin (RTO) due to:

  • Incomplete, inaccurate, or missing address details (such as missing street name, landmark, or incorrect PIN code);
  • Customer phone being switched off, unreachable, or failing to share the delivery OTP; or
  • Customer refusing to accept the delivery when the courier partner arrives;

The order is strictly non-refundable. The returned parcel will be safely held at our Lucknow facility for up to 30 calendar days. Printix Digital will re-dispatch the parcel upon the customer verifying the correct delivery address and paying the actual courier re-shipping fee. If unclaimed after 30 calendar days, the customized items will be responsibly recycled, with no further liability on Printix Digital.

8. Parcels Damaged or Lost in Transit

  • Visibly Damaged Packages: If your outer shipping box arrives severely crushed, torn, or tampered with, please refuse delivery with the courier delivery executive and note "Damaged Outer Box" on their sheet, then contact us immediately.
  • Internal Damage Discovered After Delivery: If you accept delivery and discover transit damage inside, notify us within 7 calendar days at support@printixdigital.com with clear photos/videos of the damaged packaging and printed items. We will coordinate with the courier and expedite a free priority reprint or refund.
  • Parcels Lost in Transit: If a shipment shows no tracking progress for an extended period and is officially declared lost by the courier, Printix Digital will immediately manufacture and ship a full replacement at zero additional charge or issue a complete refund.

9. Force Majeure & Logistics Limitations

Printix Digital partners with reputed courier aggregators and national carriers. However, Printix Digital shall not be held liable for delayed deliveries caused by circumstances beyond reasonable operational control, including natural disasters, torrential floods, heavy cyclones, transport strikes, carrier aircraft groundings, regional lockdowns/curfews, election transit checks, or festive peak congestion. In no event shall Printix Digital be liable for indirect commercial losses or event cancellation damages arising from transit delays.

10. Customer Support & Grievance Redressal

For any queries regarding shipping status, special packaging instructions, or delivery coordination, please contact our team:

Printix Digital
BF-11, Galaxy Building, Thakurganj, Lucknow – 226003, Uttar Pradesh, India
Email: support@printixdigital.com
Dispatch Desk Phone / WhatsApp: +91 6389288928
Support Hours: Monday to Saturday: 11:00 AM – 9:00 PM | Sunday: 11:00 AM – 7:00 PM IST

Statutory Grievance Redressal: For unresolved transit escalations or formal grievances, you may contact our designated Grievance Officer at grievance@printixdigital.com in accordance with the Consumer Protection (E-Commerce) Rules, 2020.